Product Updates: Sellercloud > Order Management

New January 31, 2024

Refresh BigCommerce Order

You can now perform the Refresh Order from Website action on the Order Details page of your BigCommerce orders. If any changes have been made to the order directly on your website, such as new order item quantities, this action will bring those changes into Sellercloud. The action will only work if the order is not Cancelled, Shipped, or set to Dropship. You need the latest version of the BigCommerce plugin to take advantage of this update.

New January 30, 2024

RMA Approval Filter

We have added a new filter to the Manage RMAs page: RMA Approval Status. This is a custom filter you can find in the dropdown, and it allows one or several of the following values: Approved, Denied, Awaiting more Info, Pending Review.

Improvement January 29, 2024

Rule Engine: Allow Shipping Without Payment

We have added a new Action to the Order Rule Engine: Allow Shipping Without Payment. If your workflow involves regularly shipping orders that have partial payment or are not charged, you can use this new feature to automate the approval process, instead of marking each order manually. To use this action, you need to ensure that the necessary Client Setting (Allow shipping unpaid orders) and Company Shipping Preference (Allow shipping regardless of payment status for selected customers) are also enabled.

Improvement January 25, 2024

Shopify Orders: Partial Cancellation

By default, when you perform the Cancel/Issue Refund action on the details page of an unshipped Shopify order, the whole order is cancelled. However, if the ShopifyEnableQtyBasedOrderCancellation admin setting is enabled, that same action will take you to a page where you can select specific products and quantities. Then, the selected SKUs will be Split into a new order set to Cancelled, while the rest will remain in the Parent order, marked as Partially refunded. This will allow you to still ship part of the order. Contact Sellercloud Support to ensure the setting is enabled for your account.

New January 11, 2024

Rule Engine: Add Order Item

We have created a new action in the Order Rule Engine to Add Order Item. With this action, you can automate adding specific SKUs to orders based on the rule’s conditions. You can select one SKU per action, and you will have to configure the price and quantity to appear on the order. This can be especially useful when items in your catalog require a digital product, such as a warranty or insurance. Another use can be to add complimentary items or samples along with the original order, based, for example, on the customer.


Improvement January 5, 2024

Amazon Transparency Code Changes

We now support sending Transparency Codes to Amazon in the Shipping Notice for international marketplaces. Amazon Transparency is a global service, and we have made accommodations for it, ensuring that if an order item is flagged as transparency-enabled, we will include the code when sending tracking information. Additionally, we have added a new column to the manual import option for Amazon Transparency code import. You can now use Channel Order IDs to match transparency codes for orders not shipped via Shipbridge.

Improvement January 3, 2024

Multiple Tracking Numbers for RMA

By default, RMAs can only have one tracking number unless your account has been specifically configured to allow multiple. We have moved the setting Enable Multiple Tracking Numbers For RMA, which controls the functionality, away from the Admin level of your server, to the Client Settings. We have made this change in order to give you more flexibility and allow you to more easily configure your account. When you enable the setting, you will be able to record and manage multiple tracking numbers per each RMA.

New January 2, 2024

Order Rule Engine: Execute on List of Orders

We have added a new action to the Rule Details page in the rule engine, which allows you to execute the specific rule on a specific list of orders. Go to the specific Rule, where you will see a few icons in the top right corner of the General panel, and click the first icon to Execute Rule on Orders… You can either enter a single Sellercloud Order ID or a list separated by commas.

New December 18, 2023

Word2PDF Invoice Sort Products and Include Custom Columns

We have updated the existing Client Setting Sort Invoice Product IDs Alphabetically to apply when the selected invoice is a Word2PDF template. While previously, this only worked when using the Sellercloud General Invoice format, you can now ensure that the Order Items are sorted alphabetically in the order items table by enabling this setting. Additionally, we have added support for a new placeholder #?CCProduct_ColumnName?#. Substitute ColumnName with the name of a Custom Product column, and the Invoice will include that column’s value in the order items table.

New December 12, 2023

Placeholders for Product ASIN and Links

We have added support for a few new placeholders you can use in Word2PDF Invoice templates. You can now add #?ASIN?#, which will pull the ASIN of the ordered product and add it to the PDF Invoice. Additionally, we have added three new placeholders that provide a shortcut for your customers to their order’s link, where they can make payments for purchased items. You can now use:

  • #?WayToPayLink?# – a clickable link for the specific order.
  • #?WayToPayLinkImage?# – a clickable logo, which takes the customer to their order.
  • #?WayToPayLinkQR?# – scannable QR Code that takes the customer to their order in

If you add any of the mentioned placeholders in your template, they will only display when you generate a PDF Invoice for an Order that is Unpaid.