Descartes Sellercloud FAQs

Descartes Sellercloud is an all-in-one ecommerce growth platform designed to reduce the complexity and operational challenges of omnichannel selling. It helps online sellers expertly manage their catalog, orders, inventory, warehouse, shipping, purchasing, reporting, accounting, returns, and more. 

On October 14, 2024, Descartes Systems Group (TSX:DSG) (Nasdaq:DSGX), a global leader in uniting logistics-intensive businesses in commerce, announced the acquisition of Sellercloud, a leading provider of omnichannel ecommerce solutions. 

Descartes Sellercloud serves a wide range of industries needing inventory management, warehouse management, listing tools, fulfillment, and reporting. 

Our clients span a variety of industries, including Apparel, Automotive, Consumer goods, Home and Garden, Electronics, General Merchandise, Health and Pharmaceuticals, Industrial products, Luxury goods and more

Monthly subscription fees start at $1,199 and vary with order volume. Pricing depends on the scale of your operation and the add-ons you select.  

Descartes Sellercloud is charged per order. Sales typically issues a 12-month license with a flexible monthly charge based on order volume and add-ons.

There are no additional fees for integrations and unlimited users. See more pricing information 

No. With Descartes Sellercloud, you have access to all 50+ sales channel integrations. You can finally stop relying on a single channel and expand your reach by adding as many channels as you desire.

Yes. You can connect custom or standard applications via Descartes Sellercloud’s 350+ pre-built integrations or RESTful API endpoints. 

Yes, you can synchronize Descartes Sellercloud data with popular accounting systems such as Intuit Quickbooks, Oracle NetSuite, and more.

With Descartes Sellercloud’s QuickBridge app, you can export information to QuickBooks for both accounts payable and accounts receivable. See all integrations 

Yes, Descartes Sellercloud syncs listings with all channels that support it, such as Amazon, Walmart, eBay, and Etsy, helping you reach a broader audience with consistent data.

Note that some channels do not support syncing of listings. Please contact our sales team for more detailed information on each of our channel integrations. 

Descartes Sellercloud provides RESTful APIs with thousands of endpoints for various operations. Learn more 

Yes, Descartes Sellercloud integrates with multiple shipping carriers for label generation, tracking, and streamlined shipping workflows. See all integrations 

Yes, Descartes Sellercloud supports integrations with third-party logistics providers, such as Fulfillment by Amazon (FBA) and Walmart Fulfillment Services (WFS), to ensure smooth coordination of outsourced operations. 

Yes, Descartes Sellercloud accommodates eBay’s Fitment field. You can add the specific year, make, and model of the items you’re selling straight from the Descartes Sellercloud interface.

Yes, Descartes Sellercloud supports grouping multiple products into a kit. In our kitting module, each kit has a single SKU, so you don’t run the risk of overselling any of the components.

Yes. Descartes Sellercloud can track inventory movement between warehouses and bins. You remain aware of the precise location of your stock every step of the way.

Yes, we have all of these features. We’ve made sure to give you maximum control over your inventory management. With Descartes Sellercloud’s kit lot expiry module, you can track your stock on a granular level.

Yes, Descartes Sellercloud supports multiple currencies. The reporting suite can apply foreign currency conversions for your convenience. If you prefer to use your own conversion rates then there is an option to override this feature.

Yes, Descartes Sellercloud’s reporting feature helps you track the sales performance of products across all channels.

Yes. Descartes Sellercloud’s predictive purchasing feature lets you know when, what, and how much to order, based on your sales history.

Yes. With our warehouse management system and shipping software, you can manage the fulfillment of your orders from start to finish. Pick, verify and pack your orders with unparalleled efficiency; print shipping labels and create shipping rules.

Order returns are fully managed through Descartes Sellercloud. You can handle return shipping labels, refunds, and exchanges all from a single interface. Learn how to manage returns

Yes. You can easily manage product images and set channel-specific images from our website. For more advanced features, our ImageBridge desktop application allows you to easily edit, watermark and upload product pictures, search for SKUs and browse image files.

Yes. You can set Descartes Sellercloud to restrict specific employees’ access in a number of ways:

• Select companies
• Certain webpages
• Specific functionality
• Role-based access
• Hide all costs related to purchasing products

For your convenience, Descartes Sellercloud’s shipping app is designed as a separate desktop application. In this way, your shipping department doesn’t have to access the central Descartes Sellercloud account to print shipping labels.

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On average, it takes 6-8 weeks to implement Descartes Sellercloud. It depends on a number of factors, including:

• Level of urgency
• How clean and accurate your inventory files are
• Where you are selling
• How you fulfill your orders
• Any customizations you may need
  

We understand that each business is unique. Reach out to us and together, we can work out an estimated timetable for going live. 

Yes, every new customer receives a dedicated account manager for implementation. They will guide you through the setup of the system. 

Yes, for advanced users, custom scripting and integrations can be added to extend core features. They must be built and implemented by Descartes Sellercloud. 

All Descartes Sellercloud customers receive free live support via phone +1 (877) 786-9339, email, and the Descartes Support Portal from 9:00 a.m. to 5:00 p.m. EST.

Emergency phone support is available 24/7 at (888) 315-6652. (Outside North America: +800 7866 3390) 

Click here to see the enhanced support options, Premium, Gold, and Platinum, which give you access to dedicated account specialists and solution architects.  

Our standard technical support is free of charge and is included with all of our subscription plans.

Contact our support team via our ticketing system at any time. 

Free live support is available from 9 to 5 EST, Monday through Friday, via:

• Phone: +1 (877) 786-9339 (Outside North America: +800 7866 3390) 
• Email: [email protected] 

We also offer 24/7 emergency support at (888) 315-6652. Give us a call; we’re always happy to help. 

You can also browse our continuously growing library of help articles, tutorials, webinars, and our user forum.