Unparalleled customer service

We offer different support options to provide the assistance you need to succeed.

See how our plans compare

Support plan

General

Premium

Gold

Platinum*

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated Rep

Dedicated tier 1 Rep includes:

  • 3 hours/month of training and support
  • Skustack setup
  • New channel setups
  • Generic plugin setups
  • Dropship setup

Dedicated tier 2 Rep includes everything from Premium plus:

  • 12 hours/month of training and support
  • Enhanced implementation

Dedicated tier 3 Rep includes everything from Premium and Gold plus:

  • 24 hours/month of training and support
  • Online selling guidance
  • Access to Solution Architects

FREE
(Comes with your
Sellercloud subscription)

*Minimum 6 month subscription

See how our plans compare

General

9-5 General support

24/7 Emergency support

General ticket support

FREE
(Comes with your
Sellercloud subscription)

Premium

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated tier 1 Rep includes:

  • 3 hours/month of training and support
  • Skustack setup
  • New channel setups
  • Generic plugin setups
  • Dropship setup

Learn more

Gold

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated tier 2 Rep includes everything from Premium plus:

  • 12 hours/month of training and support
  • Enhanced implementation

Learn more

Platinum*

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated tier 3 Rep includes everything from Premium and Gold plus:

  • 24 hours/month of training and support
  • Online selling guidance
  • Access to Solution Architects
*Minimum 6 month subscription

Embark on your journey with ease

Let us tailor a customized implementation plan just for you.

Starting a new chapter in your business journey should be a thrilling experience, not a source of stress. That’s why we’re here to take care of the heavy lifting and ensure a smooth takeoff. Our dedicated account specialist will be your trusted guide, taking you step by step through the implementation phase to get your account set up for success.

Learn more

Unlock the power of Sellercloud

We've compiled a wealth of free resources
to help you along the way.
Help center

Find all the answers to your Sellercloud questions.

Courses

Advance your system knowledge with our tutorials.

Webinars

Watch our Sellercloud deep dives and product updates.

Blog

Read the latest news from the world of e-commerce.

User forum

Gain insights and exchange ideas with other Sellercloud users.

Case studies

Read our clients’ success stories and how Sellercloud has helped them.

Need more help?

Get in touch with our team. We are here for you.