Sellercloud Platinum Support

Unlock platinum support for your business.

Maximize your efficiency

Your dedicated Product Manager will be familiar with your typical day-to-day business workflows. They will serve as a personal guide through your Sellercloud onboarding as well as general account management and expansion to new channels. Your Personal Manager will also be collaborating closely with our 24/7 Support Team to maintain an accurate picture of your business needs and the status of your support tickets.

Boost your performance

Your Product Manager will monitor and report on the latest e-commerce trends that could impact your business. With their deep knowledge of the Sellercloud platform they will assist in detailing feature requests and prioritize each of your projects accordingly.

What you get with Sellercloud Platinum Support

Tighter communication

Twice-weekly scheduled calls with your dedicated Product Manager

Track your progress

A weekly status report of your account support tickets and projects

Receive guidance

Learn best practices for maximizing benefits of Sellercloud’s features

Gain priority

Prioritized requests for new software features and customization requests

Add-on options

Enhancements to Sellercloud plugins (software add-ons)

Additional dedicated support time

Three full days (24 hours total) of account support per month, year-round

Is Platinum not the level of support you need? See our other support options.

Support options

Get the most out of your Sellercloud subscription

Reach out to our team and sign up for our top tier Platinum support