Product Updates: Sellercloud > Order Management

Improvement June 4, 2024

Send Specific Orders to ShipStation

Our Integration with ShipStation allows you to configure a set of Order Filters that determine which orders are sent for fulfillment. By default, the system uses Saved Searches created in our legacy Alpha interface. Going forward, you can use an additional Custom Company Setting called ShipStation Use Delta Saved Search: when enabled, you can instead put a Saved View ID in the ShipStation Saved SearchID setting.

Improvement May 27, 2024

RMA Grid Columns: Channel

You can customize the results grid columns on the Manage RMAs page. We have added a new optional column for Channel, which will display the Order Source of the RMA.

Improvement May 17, 2024

Update Customer Service Status

You can now use the Order Rule Engine to change the Customer Service Status of your orders. You can mark them as Requires Attention, which can, in turn, move them to the Requires Attention tab in Shipbridge, or you could revert them back to No Action Needed.

Fix May 16, 2024

Duties on Order

We have adjusted the logic of the Order Total panel to properly display and calculate Duties for International Orders. Additionally, duties will now be returned in the Response body when you Get All Orders via our Rest API.

New May 9, 2024

Wayfair EDI: Import Cancellation Requests

Our Wayfair EDI Integration now supports automatically importing Order Cancellations. While there are no specific settings to configure in Sellercloud for this workflow, you must first complete the testing process with Wayfair for the different possible scenarios.

Improvement May 7, 2024

Download All Documents

We have added the option to Download All Order and RMA Documents from the respective Toolbox tabs. Instead of downloading each file individually, you can now click the icon on the panel header,

Improvement May 6, 2024

Was Linked or Never Linked to PO

The Link to PO filter on the Manage Orders page now has the Was Linked or Never Linked options. When you select this, the grid will display all orders that fulfill either of the two requirements. Was Linked refers to orders that used to have an active link to a PO but no longer do. Never Linked are orders that were never linked to a Purchase Order.

New May 3, 2024

Auto-populate Sales Rep on New Order

We have added a new Order Client Setting: Manual Order Creation: Default the Sales Rep to the Customer’s Account Manager. When enabled, the Sales Rep field will be automatically populated with the Account Manager email set on the Customer you select upon New Order Creation. This does not apply if there is no valid user set as Account Manager or if you are creating the order via Rest API.

Improvement May 2, 2024

Filter by Multiple User Names

We have modified the User Name Filter on the Manage Orders page. The filter now supports up to 30 comma-separated values, allowing you to search for several customer emails at a time.

Improvement March 27, 2024

Rule Engine: Shipping Carrier Condition

We have added the Shipping Carrier condition to our Order Rule Engine. You can use it to set the rule to apply only to orders created with a specific carrier, or you can use the Is Not In comparison operator and it would skip specific orders.