FAQ

Sellercloud is an e-commerce growth platform dedicated to helping online retailers meet the challenges of omnichannel selling. Our team is driven by a desire to help businesses grow. We want to make selling online simpler by crafting a personalized home for all your e-commerce needs.

Sellercloud adapts easily to a wide range of industries that are in need of inventory management, online listing tools, picking and fulfillment solutions as well as extensive reporting options.

Our clients come from a variety of industries including Apparel, Automotive, Consumer goods, Home and Garden, Electronics, General Merchandise, Health and Pharmaceuticals, Industrial products, Luxury goods and more

It all depends on the scale of your operation. To get a better idea of what your monthly fees would be, try our price calculator. You just need to enter your monthly order volume to get an estimated cost of your subscription.

Sellercloud’s monthly fees start at $1199 but is varies based on the number of orders you have each month. Check our pricing calculator for more information. With no hidden fees or annual contracts, our pricing could not be simpler.

Yes, all of our subscription plans include all of Sellercloud’s features.

No. With Sellercloud you have access to all of our channel integrations. You can finally stop relying on a single channel and expand your reach with our 50+ channel integrations.

Sellercloud syncs listings with all channels that support it. Note that some channels do not support syncing of listings. Please contact our sales team for more detailed information on each of our channel integrations.

Yes, you can. With Sellercloud’s QuickBridge app you can export information to QuickBooks for both accounts payable and accounts receivable.

Yes, Sellercloud accommodates eBay’s Fitment field. You can add the specific year, make, and model of the items you’re selling straight from Sellercloud.

Yes, Sellercloud supports grouping multiple products into a kit. Each kit has a single SKU so you don’t run the risk of overselling any of the components.

Yes. Sellercloud can keep track of your inventory as it moves between warehouses and bins. You remain aware of the precise location of your stock every step of the way.

Yes, we have all of these features. We’ve made sure to give you maximum control over your inventory. With Sellercloud you can track your stock on a granular level.

Yes, Sellercloud supports multiple currencies. The reporting suite can apply foreign currency conversions for your convenience. If you prefer to use your own conversion rates then there is an option to override this feature.

Yes, Sellercloud’s reporting feature helps you track the sales performance of products across all channels.

Yes. Sellercloud’s predictive purchasing feature lets you know when, what, and how much to order, based on your sales history.

Yes. With our ShipBridge desktop application, you are able to manage the fulfillment of your orders from start to finish. Pick, verify and pack your orders with unparalleled efficiency; print shipping labels and create shipping rules.

Order returns are fully managed through Sellercloud. You can handle return shipping labels, refunds, and exchanges all from a single interface.

Yes. You can easily manage all of your catalog images from our website. For more advanced features our ImageBridge application allows you to easily edit, watermark and upload product pictures, search for SKUs and browse image files.

You can set Sellercloud to restrict specific employees’ access in a number of ways: give users access to select companies, certain webpages, and even specific functionality by assigning different roles to each employee. You can also hide all costs related to purchasing products from your employees who don’t have Admin access.

For your convenience, Sellercloud’s shipping app – ShipBridge is designed as a separate desktop application. In this way, your shipping department doesn’t have to access the central Sellercloud account to get their job done

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It depends on a number of factors, including how clean and accurate your inventory files are, where you are selling, how you fulfill your orders, and any customizations you may need. We understand that each business is unique. Reach out to us and together, we can work out an estimated timetable for going live.

Yes, every account is managed by a dedicated account manager for implementation. They will guide you through the setup of the system.

We provide sandbox account access for those who would like to dive in to the system before finalizing their decision to signup. The sandbox account allows you to explore the system and familiarize yourself with its features and functions.

Sellercloud offers 4 support plans: General, Premium, Gold, and Platinum.

The General plan provides unlimited assistance through the Sellercloud Support Portal from 9am to 5pm EST, with emergency phone support available 24/7 at (888-315-6652).

Click here to see the enhanced support options, which give you access to dedicated account specialists and solution architects. Choose the one that suits you best.

Our standard technical support is free of charge and is available with all of our subscription plans

With any of our subscription plans, you can contact our Support team via our ticketing system at any time.
Phone support is available from 9 to 5 EST, Monday through Friday. We also offer 24/7 emergency support.
Give us a call, we’re always happy to help.
You can also browse our continuously growing library of help articles, tutorials, and webinars.