Rob Bogenholm: My name is Rob and I run Pet Wish Pros.
Justin Davis: My name is Justin Davis, Head of Growth at Pet Wish Pros.
Rob Bogenholm: We sell pet supplies, medications, supplements, medicated dog food, cat food, flea and tick shampoos, specialized animal products, online.
Robert Bogenholm: Pet Wish Pros started selling in 2008. When we first started, selling multichannel was very difficult. You had to worry about your pricing and inventory levels being synced up on all the marketplaces.
Justin Davis: One thing that’s important to any e-commerce business is pricing. Sellercloud helps us maintain this pricing to maintain profitability and also abide by map, which is the minimum advertised price that’s set by our brand partners.
Robert Bogenholm: We’re able to easily maintain our inventory levels and pricing for our products. Making sure that you don’t oversell is the most difficult part of managing your inventory.
Justin Davis: I make sure that we’ve got the right amounts for the products that we need.
Robert Bogenholm: In my day to day, I depend on Sellercloud for the PNL reports, analytics, inventory management, and just keeping an eye on the business.
Justin Davis: Sellercloud’s predictive purchasing is actually great for that, and analyzing the inventory levels that we need to be bringing in on a daily basis. And I also use the reporting software to keep an eye on our PNL, keep an eye on order errors, RMAs.
Robert Bogenholm: Before Sellercloud, it was difficult to maintain inventory levels. We needed a solution that could quickly scale up and down, but it was reliable and that we wouldn’t hit roadblocks when we needed new features. In addition to our own website, we offer our products to the customers of Amazon, Walmart, and other third party marketplaces. We’re also looking for new marketplaces and customer basis to serve like Kroger Marketplace and TikTok shop.
Robert Bogenholm: Sellercloud helps us integrate with these new marketplaces quickly and efficiently and lets us scale up there. We can launch new products on marketplaces with just the click of a button. Fast forward to today, we offer over 10,000 products online.
Justin Davis: One of the great things about Sellercloud is the ability to customize.
Robert Bogenholm: Sellercloud never says no to us on functionality and they’re willing to build what we need to maintain our business. We’ve grown both with revenue and number of products we’re able to offer our customers.
Justin Davis: They have really worked with us on a number of different projects. One, for example, is with the 3PL that we were working with. They developed a customized plugin for us to pull down, tracking numbers and shipping label costs just to pull those into our systems to, again, keep our PNL accurate. They’re like chameleon software.
Justin Davis: It handles every part of the e-commerce business, and it makes it easier. It’s seamless. It doesn’t take a lot of maintenance to use like some other softwares do. One thing that’s great about Sellercloud is the RMA management. We’re able to identify items that may have a high return rate, and try and analyze and figure out why that is.
Justin Davis: One thing about the pet industry is there’s a lot of manufacturers, and there’s a vast amount of products with different ingredients and different directions and dosage and all kinds of attributes for those products. With Sellercloud we’re able to house all those attributes and unique idiosyncrasies in one station, and we can send that to our different marketplaces and create new listings without really any hiccups whatsoever.
Robert Bogenholm: Sellercloud helps us stand out from the rest by letting us scale up and down quickly as our brand partners launch new products and SKUs. We’re able to use Sellercloud to quickly scale those across all of our marketplaces.
Justin Davis: We’ve used a few different multi-channel management softwares over the years. And some of the problems we have with them is we weren’t able to scale like we wanted to. They didn’t want to bring in new features and stay with the constantly changing e-commerce business. The thing with a lot of these other multi-channel management softwares, they want to be at the top and so do we. But we want to go beyond that as well and Sellercloud offers the opportunity to do so. Anybody who’s switched softwares for your main e-commerce software just knows that it can be a nightmare. It can be a headache sometimes. Nobody likes moving all your product data to a completely new system and trying to learn it. Sellercloud’s team was phenomenal.
Justin Davis: The dedicated support that you receive and the knowledgeable members that you work with on their team, it made the process night and day compared to some of the previous transitions that we’ve experienced in the past.
Justin Davis: Skustack in particular, it’s actually brought our order error rate down. In terms of orders going out the door with the stand to verify system, we’ve been able to reduce our error rate to almost 0%. When we receive our inventory with our purchase orders, we receive it via the Skustack scanners. It’s completely accurate.
Justin Davis: If we’re missing something, we know right away. And we can get in touch with each vendor and get that resolved as soon as possible. When we’re shipping it, we’re shipping it with scanners with scan to verify. So the system has an accurate view on every part of the pick, pack and ship process. And that keeps our numbers accurate.
Justin Davis: So when I need to pull an inventory report at the end of the day to see where we’re at with our levels, I’m confident that those numbers are correct.
Robert Bogenholm: You need a program like Sellercloud to help you be competitive in this new e-commerce age. AI, automation are the tools that will help you succeed in your business.
Justin Davis: I would recommend Sellercloud for a number of reasons. They handle every part of the pick, pack and ship process. They handle the listing management for any listings software that you can think of, whether it be Amazon, Walmart, more niche softwares as well. Your own website, they can handle it all. They also have some of the best support that we’ve ever dealt with.
Justin Davis: You’re not just a number. You’re not going to be waiting on hold for hours just to get in touch with somebody.
Robert Bogenholm: We’re confident that Sellercloud will help reach our goals.
