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Unparalleled customer service

We offer different support options to provide the assistance you need to succeed.

See how our plans compare

Support plan

General

Premium

Gold

Platinum*

9-5 General support

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24/7 Emergency support

•

General ticket support

•

EDI channel setups

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•

Callback requests

•

Dedicated Rep

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Dedicated tier 1 Rep includes:

3 hours/month of training and support
Skustack setup
New channel setups
Generic plugin setups
Dropship setup

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Dedicated tier 2 Rep includes everything from Premium plus:

12 hours/month of training and support
Enhanced implementation

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Dedicated tier 3 Rep includes everything from Premium and Gold plus:

24 hours/month of training and support
Online selling guidance
Access to Solution Architects

FREE
(Comes with your
Sellercloud subscription)

Learn more

*Minimum 6 month subscription

See how our plans compare

General

9-5 General support

24/7 Emergency support

General ticket support

FREE
(Comes with your
Sellercloud subscription)

Premium

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated tier 1 Rep includes:

3 hours/month of training and support
Skustack setup
New channel setups
Generic plugin setups
Dropship setup

Learn more

Gold

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated tier 2 Rep includes everything from Premium plus:

12 hours/month of training and support
Enhanced implementation

Learn more

Platinum*

9-5 General support

24/7 Emergency support

General ticket support

EDI channel setups

Callback requests

Dedicated tier 3 Rep includes everything from Premium and Gold plus:

24 hours/month of training and support
Online selling guidance
Access to Solution Architects

Learn more

*Minimum 6 month subscription

Embark on your journey with ease

Let us tailor a customized implementation plan just for you.

Starting a new chapter in your business journey should be a thrilling experience, not a source of stress. That’s why we’re here to take care of the heavy lifting and ensure a smooth takeoff. Our dedicated account specialist will be your trusted guide, taking you step by step through the implementation phase to get your account set up for success.

Learn more