TopHatter Orders Overview


Sellercloud’s Tophatter Account Integration lets you seamlessly manage your TopHatter orders directly from the Sellercloud interface. It allows you to download orders, update their fulfillment status, customize shipping methods, and more.

Automate Order Download and Tracking Upload

You can automate the process of order download and tracking upload by following the below steps:

  1. Go to Settings > Companies > Manage Companies > Open the company.
  2. Click Toolbox > Tophatter > General Settings.
  3. Click Edit and select the Enable Order Download and the Enable Order Fulfillment Upload checkboxes. Orders will be imported into Sellercloud approximately every 30 minutes.
  4. The Tracking and Ship Date will automatically be sent to update the order status on the channel in the next feed.

Manage Tophatter Orders

You can only cancel a Tophatter order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA process instead.

Cancel a Tophatter Order

To cancel a Tophatter order, navigate to:

  1. Orders > Manage Orders > Open an Order.
  2. On the Order Details page, go to Actions > Select Cancel Order.
  3. A pop-up window will appear > specify the reason for the order cancellation.
  4. Click Partial Refund and select any charges you wish to refund from the list.
  5. At the top of the wizard, click the TopHatter Cancel Order button.

Once processed, Sellercloud will send the cancellation information to Tophatter through the integration API.

Refund a Tophatter Order

Prior to issuing a refund of your order, a partial or full payment will be required. Navigate to:

  1. Orders > Manage Orders > Select an order.
  2. On the Order Details page, go to Actions > Issue Refund.
  3. Fill out the Refund details:
    1. Operation Type
    2. Amount to Refund
    3. Refund Date 
    4. Notes
    5. Click Refund.

Once processed, Sellercloud will send the refund information to Tophatter through the integration API.

If you are issuing a partial or even a full refund while still planning to ship the items, select the Add Refund Amount As Discount To Order checkbox to apply the refund amount as a discount to the order instead. This action will initiate an internal cash refund that will not be sent to the channel and will offset the outstanding dues by the specified amount.

Configure PDF Invoices

PDF Invoices usually consist of information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can also select between, Standard Invoice, Channel Specific, Word to PDF, or a plugin. 

  1. Go to Settings > Companies > Manage Companies > Select a company.
  2. Toolbox > Invoice settings > Per channel preferences.
  3. Locate TopHatter in the list and choose your preference.
  4. Click Save.

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