Target Orders Overview

Overview

In Sellercloud, you can update order information for Target from a single platform. Here, you can cancel, refund, and customize shipping methods, as well as monitor the status of your Target orders.

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Automate Order Download and Tracking Upload

You can automate the process of order downloads and tracking uploads by following these steps:

1. Go to Company Settings.
2. Click Toolbox and select Channels > Target > General Settings > Edit.
3. Check the settings Enable Order Download and Enable Order Fulfillment Upload.
   Note: Orders download approximately every 30 minutes. Tracking and shipping dates will be automatically updated in the order status on Target.

Note: There is an optional setting under Enable Order Download that you can choose called Create Orders Under One User. This will cause all Target orders to come in under one user in Sellercloud to better sort and manage if desired.

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Shipping Method Mapping

Sellercloud’s shipping method mapping tool allows you to customize shipping for each channel integrated with their account. When orders are downloaded to Sellercloud, the shipping method chosen by the customer will import as well.

1. Go to Company Settings.
2. Click Toolbox and select Channels > Target > Shipping Method Mapping.
3. Click Edit > Go to Shipping Method > Choose your desired shipping method option from the dropdown menu.
4. Check the Rush Service setting if orders using this shipping method will be rushed.
5. Click Save.

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Warehouse Mapping

It’s recommended to map your Target Locations to Sellercloud Warehouses. This helps automatically set the correct Ship From Warehouse on your orders.

To map Target Locations to Sellercloud Warehouses:

1. Go to Company Settings.
2. Click Toolbox and select Channels > Target > Locations.
3. Click Edit.
4. Click the Add Locations + icon and enter:
   1. Location ID(S) – one or more Target Location IDs, comma-separated.
   2. Safety Qty – add a Safety Quantity for that warehouse.
   3. LTL – check to indicate Less Than Truckload (LTL) freight shipping.
5. Click Add Location(s).
6. Update the Warehouse column by selecting warehouses.
7. Click Save.

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Cancel a Target Order

Order cancellation must be done via Target’s seller portal. After canceling the order, set the order as Canceled in Sellercloud, as well from Orders > Manage Orders > Open an order > Actions menu > Set Cancelled Internally.

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Refund a Target Order

For returned items, create an RMA. Refunds can be issued from the  RMA. Read more here.

1. Go to Orders > Manage Orders > Open a completed order > Actions menu > Issue Refund.
2. Confirm the amount being refunded, add notes, adjust the additional settings, and press Refund. Line-item refunds and partial refunds are allowed.
3. Sellercloud will submit this refund information to Target and will also adjust the payment status of the order.

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