Returns & Reimbursement Details (FBA)

Overview

In this article, you will learn about Sellercloud’s FBA Returns and Reimbursement Details report. This report facilitates the process of reconciling FBA refunds with returns and reimbursements per order item with return reason and disposition. It provides detailed information about FBA returns and reimbursements for a specific period.

You can see the following:

  • Returns Details: Quantity, FBA Quantity Returned, RMA Quantity Returned, Quantity Balance, Return Reason, Disposition, and LPN.
  • Reimbursement Details: Refunds, Cash Reimbursed, Inventory Reimbursed, Refund Date, Transaction Date, and Transaction Number.
  • Order Details: Order Number, SKU, Channel Order Number, Order Date, and Order Item Number.
  • Company Details: Company.

Whenever a customer returns a product to FBA for a refund they obtained, Amazon will assess the product’s disposition as sellable or unsellable and proceed as follows:

  • Sellable – The item is returned to stock in the FBA warehouse and available for purchase.
  • Unsellable (for various reasons) – Amazon may issue you, as the seller, a reimbursement for the value of the item, either as:
    • The cash value of the item
    • The actual item

For more information and other ways to view FBA returns and reimbursements, see FBA Returns and Reimbursements.

Amazon will only issue reimbursements if they take responsibility for a product’s unsellable disposition. Conversely, if the seller is deemed responsible, no reimbursement will occur. Instead, Amazon will return the item to the FBA warehouse as unsellable, and the seller must issue an order for removal. Otherwise, Amazon will dispose of the product within a pre-determined time.
You can run this report automatically on a regular basis with Scheduled Tasks.
For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ.

Access and Customize the Report

To use the report, follow these steps:

  1. Navigate to Reports > Returns & Refunds > Returns & Reimb. Details (FBA).
  2. Set up the Default and Custom filters to have the report show precisely what you need.
  3. Click Search. Each filter you apply gets highlighted in a different color. If a filter is gray or not displayed at all, it’s not active.
  4. To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
    1. Reorder columns by dragging them up or down in the list;
    2. Hide columns by clicking the Trash icons;
    3. Add columns by clicking Add column.
  5. To sort the data differently, use the Sort by menu.
  6. To save your filtering and sorting options, click Save view, type a Name and click Save.
  7. To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.

Filter and Column Definitions

Click the drop-downs below for filter and column descriptions.

Default Filters
FILTERDESCRIPTION
Date RangeSelect a preset time range from Yesterday to Last Year.
DateEnter the Start and End dates. For a single date, choose the same Start and End date.
Date Type
Choose how to reflect orders and their associated activity:

  • Refund – View all orders and their associated activity where the refund date is in your selected range.
  • Ship – View all orders and their associated activity where the ship date is in your selected range.
  • Order – View all shipped orders and their associated activity where the order date is in your selected range.
Custom Filters
FILTERDESCRIPTION
DispositionInclude only returns with specific product conditions.
LPNInclude only specific unique License-Plate Number (LPN) labels from the FBA warehouse’s pallet, bin, or case that contains the product.
Only show refunds without return or reimbursementInclude only specific refunds.
Order NumberInclude only one or more specific orders by order number.
Return ReasonInclude only returns with a specific return reason.
SKUInclude only one or more SKUs.
Report Data
COLUMNDESCRIPTION
CompanyShows the company.
Order NumberShows the Sellercloud order number.
SKUShows the product’s SKU.
QuantityShows the original quantity of product items on the order.
RefundsShows the total refund amount from orders.
Cash ReimbursedShows the cash value reimbursed for inventory.
*Source: Amazon’s Reimbursements Report.
Inventory ReimbursedShows the quantity reimbursed.
*Source: Amazon’s Reimbursements Report.
FBA Quantity ReturnedShows the item quantity returned to FBA inventory, regardless of disposition.
*Source: Amazon’s FBA Customer Returns report.
RMA Quantity ReturnedShows the item quantity returned directly to the seller through the RMA workflow, not to the FBA warehouse.
Quantity BalanceCalculation: Qty Original – (Inventory Reimbursed + FBA Qty Returned + RMA Qty Returned).
Return ReasonShows the return reason.
DispositionShows the product conditions.
LPNShows the unique License-Plate Number (LPN) label.
Channel Order NumberShows the channel-specific order number.
Order DateShows the date when the order came in.
Order Item NumberShows Sellercloud’s internal number for each specific item on the order.
Refund DateShows the date the order was refunded.
Transaction DateShows the date when the transaction occurred.
Transaction NumberShows the transaction ID for the refund in Sellercloud.

Interpret the Report

Here’s how to use this report to reconcile your FBA refunds. The table below outlines all four possible scenarios. Compare your report’s results against these scenarios to determine if you need to follow up with Amazon.

REPORT RESULTSACTION NEEDED
Scenario 1

  • Qty Original = 2
  • Cash Reimbursed = 0
  • Inventory Reimbursed/FBA Qty Returned = 2
  • RMA Qty Returned = 0
  • Qty Balance = 0
No action is needed. The Qty Balance is 0.
Scenario 2

  • Qty Original = 2
  • Cash Reimbursed = Yes
  • Inventory Reimbursed/FBA Qty Returned/RMA Qty Returned = 0
  • Qty Balance = 0
No action is needed. The Qty Balance is 0.
Scenario 3 (within the timeframe)

  • Qty Original = 2
  • Cash Reimbursed = 0
  • Inventory Reimbursed/FBA Qty Returned/RMA Qty Returned = 0
  • Qty Balance = 2
No action is needed yet. The Qty Balance is 2, but is still within the expected timeframe for processing.
Scenario 4 (past the set timeframe)

  • Qty Original = 2
  • Cash Reimbursed = 0
  • Inventory Reimbursed/FBA Qty Returned/RMA Qty Returned = 0
  • Qty Balance = 2
Action is needed. The Qty Balance is 2 and is now past the expected timeframe for processing. Contact Amazon to investigate why no return or reimbursement has occurred.

 

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