Resend Tracking and Invoice Information


Overview

For direct channel integrations, Sellercloud automatically sends tracking and invoice information when you ship an order. However, in some cases, you may need to resend or override those details to ensure accurate order fulfillment information. This article will guide you through the steps of how to do that. The same steps apply in case you want to send tracking and invoice data manually.


Resend Tracking Information

If you wish to resend order tracking information, follow the instructions below:

  1. Navigate to Orders > Manage Orders. Use the filters on top of the page to narrow the list, or click Search to display all orders.
  2. Check the box of each order for which you want to resend tracking information.
  3. Click the Action icon on the bottom right corner.
  4. Select Mark Source NOT Notified for Shipping.
    For direct channel integrations, order tracking will be re-sent automatically within an hour of performing this step. To resend it manually, proceed with the steps below.
  5. Select the required orders, click the Action icon again, and choose Send Tracking to Channel.

For plugin integrations, you can resend tracking to the channel by manually executing the relevant Scheduled task or waiting for the task to run again. This will only work if you have cleared the SrcUpdatedForShipping flag and performed the Action Mark Source NOT Notified for Shipping for that order.

Tracking Upload Error Count

Three or more unsuccessful attempts to update channel tracking information will mark the order with an error flag. You must use the Clear Notify Order Source for Shipping Error Count Action from the Manage Orders page to be able to send the tracking information again. Make sure that the reason for failure is resolved before attempting to re-submit.

To clear the flag for specific orders, follow these steps:

  1. Navigate to Orders > Manage Orders. Use the filters on top of the page to narrow the list, or click Search to display all orders.
  2. Check the box of each order for which you want to resend tracking information.
  3. Click the Action icon in the bottom right corner.
  4. Select Clear Notify Channel for Shipping Error Count. This action resends the tracking information.

Resend Invoices

You must enable the Client Setting Enable Resend Invoice (810) to use the resend invoices feature for EDI Integrations. 

To achieve this:

  1. Navigate to Client Settings > General Client Settings.
  2. (Optional) Click the Advanced toggle to view advanced options.
  3. Select the Invoice section and check Enable Resend Invoice (810)
  4. Save your changes.

Follow the below instructions to resend invoices for particular orders:

  1. Navigate to Orders > Manage Orders on the left. Use the filters on top of the page to narrow the list, or just click Search to display all orders.
  2. Check the box of each order for which you want to resend tracking information.
  3. Click the Action icon on the bottom right corner.
  4. Locate and select Mark Invoice Not Sent to Channel.
    For direct channel integrations, Invoices for orders will be re-sent automatically within an hour of performing this step. To resend them manually, proceed with step 5 below. 
  5. Click the Action icon again > select ReSend Invoice (810).

For plugin integrations, you can resend your Invoice to the channel by manually executing the relevant Scheduled task or waiting for the task to run again. This will only work if you have cleared the InvoiceSentToOrderSource flag and performed the Action Mark Invoice Not Sent to Channel.


Overview

For direct channel integrations, Sellercloud automatically sends tracking and invoice information when you ship an order. However, in some cases, you may need to resend or override those details to ensure accurate order fulfillment information. This article will guide you through the steps of how to do that. The same steps apply in case you want to send tracking and invoice data manually.


Resend Tracking Information

If you wish to resend order tracking information, follow the instructions below:

  1. Navigate to Orders, use the needed filters, and click Search.
  2. Mark the orders, for which you want to resend tracking information.
  3. From the Select Action menu, choose Mark Source NOT Notified for Shipping and click Go.
  4. Next, check the same orders, from the Select Action menu, choose Notify Order Source for Shipping > Go.

Tracking Upload Error Count

Three or more unsuccessful attempts to update channel tracking information will mark the order with an error flag. You must use the Clear Notify Order Source for Shipping Error Count action from the Manage Orders page to be able to send the tracking information again. Make sure that the reason for failure is resolved before attempting to re-submit.

To clear the flag for specific orders, follow these steps:

  1. Navigate to Orders and use the filters to narrow the list of orders, or click Search to display all orders.
  2. Mark the orders you want to clear the error count for.
  3. From the Select Action menu, choose Clear Notify Order Source for Shipping Error Count and click Go.

Resend Invoices

You must enable the Client setting Enable Resend Invoice (810) to use the resend invoices feature for EDI Integrations. 

For direct channel integrations, invoices for orders get sent automatically.

For plugin integrations, you can resend your Invoice to the channel by manually executing the relevant scheduled task or waiting for the task to run again. This will only work if you have cleared the InvoiceSentToOrderSource flag and performed the Action Mark Invoice Not Sent to Channel

Follow the steps below to resend an invoice:

  1. Navigate to Orders, use the filters on top of the page to narrow the list, or click Search to display all orders.
  2. Mark the orders for which you want to resend invoices.
  3. From the Select Action menu, choose Mark Invoice NOT sent to OrderSource and click Go.
  4. Next, select the same orders, and from the Select Action menu, choose ReSend Invoice (810).
  5. Click Go.

For plugin integrations, you can resend your Invoice to the channel by manually executing the relevant Scheduled task or waiting for the task to run again. This will only work if you have cleared the “InvoiceSentToOrderSource” flag and performed the Action Mark Invoice Not Sent to Channel.


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