Product Shipping Preferences

 
 

Overview

With Sellercloud, you can configure your products’ Shipping Preferences, such as your preferred shipping method, shipping weights and dimensions, shipping costs, packaging information, and a lot more. These preferences will be applied and displayed on your products’ orders in Sellercloud and Shipbridge and help you process orders more efficiently.


Shipping Preferences Priority

It’s important to know how and when the different shipping preference settings apply to your orders:

  1. The Customer-Level Shipping Preferences you can set up on the Customer > Toolbox > Shipping Preferences page have the highest priority and override all other shipping preference settings.
  2. The Product-Level Shipping Preferences described in the next section of this article take precedence over the per-channel Shipping Method Mapping settings and other shipping rules for your orders. Rush Orders are an exception as they don’t consider Product-Level Shipping Preferences – they use the Shipping Method selected on the order instead.
  3. If there are no Product-Level Shipping Preferences or Shipping Method Mapping, the Shipping Method field on the order will come from the channel. If you use Shipbridge to ship orders, it will be based on the Default Shipping Preferences in Shipbridge.

In addition:

  • On orders with multiple different products, the Shipping Method Mapping settings will take effect.
  • On orders with multiple quantities of the same product, the Shipping Preferences Per Item Quantity will take effect.

Product-Level Shipping Preferences

To update a product’s shipping preferences:

  1. Go to a Product Details Page.
  2. Click Toolbox and select Shipping Preferences.
  3. Click the Edit button on the top right to edit info.
  4. Update the settings described in the tables below and click Save on the top right.
To Bulk-Update Products’ shipping preferences, add the column headers listed under the Bulk Update column in the tables below to your template.

Preferences Panel

OptionBulk UpdateDescription
DropShip ModeDropShipModeIf you set this to Ship from Vendor, the order will be marked as Dropship: Pending upon creation. If you select any other option, it will be fulfilled normally (Dropship: None).
Shipping CarrierShippingCarrierThe shipping carrier selected for orders with this product.
Shipping MethodShippingMethodThis will be the shipping method selected for orders with this product. It will override the Shipping Method Mapping configuration, which maps certain shipping services to a shipping code (per channel).
Number of Batteries IncludedN/AThe number of batteries for products that include them.
Require Delivery SignatureRequireDeliverySignatureShipments containing this product will require a signature from the receiving customer upon delivery.
Require Delivery ConfirmationRequireDeliveryConfirmationShipments containing this product will require a confirmation from the receiving customer upon delivery.
Allow Ship By TruckShipByTruckAllow the product to be transported by truck.
Force Ship By TruckShipByTruckForcedForce the product to be transported by truck.
Require Shipper To Acknowledge WarningRequireShipperToAcknowledgeWarningIf this setting is enabled, you will see a Warning field that can be specified for your product. Later, this warning will show up in Shipbridge as a message that needs to be acknowledged by the Shipbidge user before they can print the label.
Require Shipper To Input InformationRequireShipperToInputInformationIf this setting is enabled, you will see an Information Type field that can be specified for your product. Later, this information will show up in Shipbridge as a message that needs to be acknowledged.
Require Serial Number Scan in Scan & ShipRequireSerialNumberScanWhileShippingIf this setting is enabled, the order will require a serial number scan before shipping in Shipbridge.
Require Transparency StickerRequireTransparencyStickerIf this setting is enabled, the product will be marked as needing a transparency sticker.
HazmatIsHazmatMark the product as containing hazardous materials.
Is ExpirableN/AMark the product is expirable. After that, you can configure Lot Numbers and Expiration Tracking.

Domestic Shipping Costs

OptionBulk UpdateDescription
NormalShippingCostSet the cost for normal domestic shipping. Click the Check icon to the right of the Normal field to open the Shipping Rate Calculator to help you estimate the shipping cost.
ExpeditedShippingCost_ExpeditedSet the cost for expedited domestic shipping.
1-DayShippingCost_1DaySet the cost for 1-day domestic shipping.
2-DayShippingCost_2DaySet the cost for 2-day domestic shipping.
Shipping Surcharge (AL/HI)ShippingCostSurchargeForAlaskaHawaiiSet a shipping surcharge (an additional fee that is applied to the base shipment costs) for orders from Alaska and Hawaii.

International Shipping Costs

OptionBulk UpdateDescription
CanadaShippingCost_Int_CanadaSet the cost for shipping to Canada.
AustraliaShippingCost_Int_AustraliaSet the cost for shipping to Australia.
UKShippingCost_Int_UKSet the cost for shipping to the UK.

Packaging

OptionBulk UpdateDescription
Shipping Package TypeShippingPackageTypeID and ShippingPackageTypeNameSelect a Shipping Package Type. The packaging you select goes in Shipbridge based on the Shipbridge setting Use CWA package type dimensions (Menu > Options > Shipping).
Max Qty Per PackageMaxQtyPerShippingPackageEnabled and MaxQtyPerShippingPackageEnable and set a Max Qty Per Package.

Shipping Specifics

OptionBulk UpdateDescription
WeightWeightLbs and WeightOzSet the product’s weight in pounds and ounces.
Dimensions (L/W/H)Length, Width, and HeightSet the product’s dimensions in inches.

Kit Products

For Kit Products, the Product-Level Shipping Preferences also include two additional panels: Packages and Components. To learn more about these options, see Max Quantity per Package.

Packages

This panel allows you to set up shipping packages for your kits’ components. You can:

  • Click the Plus icon to add a new package
  • Click the Trash icon to remove a package
  • Set a package’s Weight: lbs (pounds) and oz (ounces)
  • Set a package’s Dimensions: Length, Width, and Height (in inches)

Components

This panel allows you to automatically place your kits’ components into separate packages when shipping. You can:

  • Select the components’ Shipping Package
  • Select the components’ Maximum Quantity per Shipping Package


Shipping Preferences Per Item Quantity

You can set up shipping preferences based on the ordered product quantity for any number of units between 1 and 24. For example, you can use a specific carrier and shipping service for orders with 5 units of an item but use other services when 10 or more units are ordered.

To enable this feature: 

  • In Sellercloud, go to Client Settings and turn on Enable Shipping Preferences For Qty.
  • In Shipbridge, go to Menu > Options > General and enable Use Per Quantity Shipping Preferences.

To configure shipping preferences per item quantity:

  1. Go to a Product Details Page.
  2. Click Toolbox and select Shipping Preferences.
  3. Click Edit. 
  4. In the Preference for Qty panel, configure these preferences per ordered Quantity:
    1. Shipping Carrier
    2. Shipping Service
    3. Packaging Type
    4. Weight: lbs (pounds) and oz (ounces)
    5. Dimensions: Length, Width, and Height (in inches)
    6. International Shipping Carrier
    7. International Shipping Service
    8. International Packaging Type
  5. Click Save.


Overview

You can configure your products’ shipping preferences (like preferred shipping method, shipping weights and dimensions, shipping costs, and packaging information). This will be displayed on your products’ orders in Sellercloud and Shipbridge and help you process orders more efficiently. The product’s shipping weight and dimensions, as well as the packaging type, can be set so that they load automatically in Shipbridge while processing orders.

In this article, you will learn more about configuring your products’ shipping preferences.


Shipping Preferences Page

The Shipping Preferences page allows you to control shipping preferences on a product’s level.

  1. Go to a Product Details Page.
  2. Click Toolbox and select Shipping Preferences.

For example, you can enter a note/warning and require the shipper to acknowledge the note before printing the shipping label:

  1. Check Require Shipper to Acknowledge warning.
  2. A text box will reveal where you can enter a note.
  3. When selecting the order in Shipbridge, the message will display in the message log below the grid. An Acknowledge button will enable the shipper to acknowledge the messages.

Shipping Preferences Per Item Quantity

You can configure shipping preferences that are based on the product quantity on order. Configuring these preferences ahead of time helps speed up the shipping process.

You can have separate shipping preferences for any number of units between 1 and 24. For example, you can use a specific carrier and shipping service for orders with 5 units of an item but use other services when 10 or more units are ordered.

To use this feature: 

  • Go to Client Settings and turn on Enable Shipping Preferences For Qty.
  • Enable the following Shipbridge Setting: Go to Menu > Options > General >  Use Per Quantity Shipping Preferences.

To configure shipping preferences per item quantity:

  1. Go to a Product Details Page.
  2. Click Toolbox and select Shipping Preferences.
  3. Update the Preference for Qty section and Save.


Order of shipping method precedence

The shipping method set per customer (Customers > Customer > Shipping Preferences) overrides all else.
  1. The product shipping preferences take precedence over the general shipping rules for standard shipping and over the shipping method requested on the order
  2. If an order is a rush order, it will not take into account the shipping method set in the product. Instead, it will populate with the shipping method on the order.
  3. If no method has been selected on the order, it will look at the shipping method mapping for the channel. If there is no method selected there, the system will look at the default setting for Rush Orders in ShipBridge.
  4. With an order comprised of multiple items that are set to different shipping preferences, SellerCloud will ignore the shipping preferences set on the individual products, and will first look to see if there is a  default shipping set at the company level. If not, it will use the default shipping carrier and method that was set in ShipBridge (assuming that you are using ShipBridge to manage your shipping).

To update the product preferred carrier and method use column names: ShippingCarrier, ShippingMethod


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