Payments & Refunds By Order


In this article, you will learn about Sellercloud’s Payments & Refunds By Order report. This report shows payment and refund information for each individual order and shows a sum of all payments and refunds for the selected time range.

Note that the report only shows orders created within the date range you select, even when the payment or refund has been applied at a different time.

You can see information about:

  • Payment and Refund Information: Refund, Payment Status, Net Payment, Payment, and Grand Total.
  • Order Information: Order Number and Channel.

To see payments and refunds by date selection, see Payments & Refunds by Date.

For more information about Sellercloud’s Financial Reporting Suite, see the Reports FAQ.

Access and Customize the Report

To use the report, follow these steps:

  1. Navigate to Reports > Customers & Receivables > Payments & Refunds By Order.
  2. Set up the Default and Custom filters to have the report show precisely what you need.
  3. Click Search. Each filter you apply gets highlighted in a different color. If a filter is gray or not displayed at all, it’s not active.
  4. To manage the columns in the report, click the three dots icon on the top right and select Customize Columns. You can:
    1. Reorder columns by dragging them up or down in the list;
    2. Hide columns by clicking the Trash icons;
    3. Add columns by clicking Add column.
  5. To sort the data differently, use the Sort by menu.
  6. To export the full report to a spreadsheet, click Actions on the bottom right and select Export to Excel. Spreadsheets include all columns, including those hidden in the report.

Filter and Column Definitions

Click the drop-downs below for filter and column descriptions.

Default Filters
CompanyInclude only orders from one or more companies.
ChannelInclude only orders from one or more sales channels.
Date RangeSelect a preset time range from Yesterday to Last Year.
DateEnter the Start and End dates. For a single date, choose the same Start and End date.
Custom Filters
Company GroupInclude only orders from one or more company groups.
Only Show Orders With RefundsInclude only orders with refunds.
Order NumberInclude only one or more specific orders by order number.
Report Data
Order NumberShows the Sellercloud order number.
ChannelShows the order’s sales channel.
Grand TotalShows the total amount of the order, calculated as such: (Subtotal + Shipping Total + Handling + Insurance + Gift Wrap + Tax) – (Discount + Shipping Discount).
PaymentThe actual amount the buyer paid (usually the same amount as Grand Total unless there was an underpayment or overpayment).
RefundShows the total refund amount from orders.
Payment StatusShows the transaction type – payment or refund.
Net PaymentShows the net payment amount (Payment – Refund).

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