Channel Invoice Feature

What is a channel customer?

As a seller, you have 2 customers:

  • Customers (consumers) – They buy your products from your integrated channels (marketplaces). These would include any wholesale customers.
  • Integrated channels – They sell your products to those consumers. In Sellercloud, each of these channels is known as a channel customer.

In most cases, your channel customer(s) will generate a recurring invoice that summarises all shipped orders within a specified time period (weekly, bi-weekly, etc.), or by settlement report (e.g., Amazon). This invoice will typically include all amounts owed to you for the sales of these orders, minus any channel fees.

To ensure that their information is accurate, Sellercloud’s Channel Invoice feature lets you create a channel invoice. This invoice lets you easily reconcile their invoice against your invoice’s order and payment information from Sellercloud.

You can quickly cross-reference each order in Sellercloud directly from the channel invoice to locate and resolve any discrepancies.

Certain channels will not auto-generate channel invoices, requiring you to invoice them to release the amounts owed. Again, you can use the Channel Invoice feature to create an invoice for orders that shipped in a set date range, and then send them invoice for billing purposes.

Regardless of how you obtain payment, after you receive and reconcile the payment, this same feature lets you record that payment and apply payment(s) to that invoice.

If you chose Channel Invoiced in the Order Status Display settings, orders will show one of these statuses on their Order Status panel:

Invoiced – All order items are on the channel invoice; or
Partially Invoiced – Not all order items are on the channel invoice; or
Not Invoiced – Order has not been channel-invoiced

Channel Invoice Workflow

The chart below shows a typical workflow for the Channel Invoice feature. The exact workflow for your channel customers may vary.

  1. Add a channel customer.
  2. Create a channel invoice.
  3. Add a channel payment; apply that payment to a channel invoice; and verify the payment balance.
  4. Add Groupon chargebacks to channel invoice payments. Only relevant for Groupon sellers.
  5. Manage all of your channel invoices.
  6. Manage all of your channel payments.

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