eBay Account Integration


Overview

Linking your eBay seller account with Sellercloud consists of integrating your eBay account and configuring your eBay settings in Sellercloud.


Integrate with eBay

You should have an eBay Seller Manager Account, which is a free upgrade from eBay that enables you to view and manage custom labels, among other options. To enable, click My Account > Subscription > Subscribe to eBay Seller Manager.
To integrate your eBay seller account with Sellercloud:

  1. Go to Settings Companies Manage Companies > select a company.
  2. In Toolbox, select eBay General Settings > Edit.
  3. To link your eBay account to Sellercloud, click Actions > Fetch Token. You will be redirected to your eBay seller account.
    Note: The token expires after approximately one year and must be renewed by repeating the steps here.sellercloud alpha ebay grant access
  4. If you are using eBay’s Managed Payments, you must retrieve an Open Auth Token in order to receive payments from eBay. If you don’t get the Open Auth Token, your eBay orders will import as unpaid.
    1. On your Company’s eBay General Settings page, scroll to the bottom > Get Open Auth Token. You will be redirected to eBay.
    2. Login to your account > Click Agree. You will be redirected to Sellercloud with a message: Open API code received successfully.
    3. The token should populate in the Open Auth Token field.
  5. Click Save. Now you can configure eBay settings.

eBay Settings Explained

You can find each of the eBay-associated settings in the table below.

CREDENTIALS PANEL
EBay EnabledAllows products for eBay listing. If not enabled, existing eBay listings will be updated with a zero quantity.
EBay SiteUS or eBay Motors.
UsernameYour username on eBay.
Selling City/State/Zip Code/CountryThe selling address from where the products will ship.
Auth TokenA unique identifier generated by eBay to link your eBay account to Sellercloud. This means you are letting eBay know you are using Sellercloud to manage your account, and you are granting permission for Sellercloud to access it.
Open Auth TokenIf you are using eBay’s Managed Payments option, you must retrieve an Open Auth Token to receive payments from eBay. If you don’t get the Open Auth Token, your eBay orders will import as unpaid.
OPTIONS PANEL
Max Dispatch Time (InStock) Defines how long it will take you to ship an order once it’s paid (for products that are NOT marked as replenishable). This default setting can be overridden on the product level on eBay Properties.

Note: When using business policies for eBay, this field will not be available on the Product’s page.

Max Dispatch Time (Replenishable)Defines how many days you have to ship an order once it’s paid (for replenishable products).
Default Safety QtyHelps reduce the risk of overselling by subtracting a number of units from the available quantity.
Max Store Inventory QtyMaximum inventory quantity enabled for eBay.
Min Inventory For Auto Listing (Fixed Price)Minimum inventory available for fixed-price listings.
Min Inventory For Auto Listing (Auctions)Minimum inventory available for auction listings.
Photo Display ModeAllows selecting how the pictures are shown on your listings.
Use Private ListingAllows buyers to stay anonymous when they bid on or buy an item.
Use Tax TableYou can use a tax table to enter sales tax rates for different US states.
Enable Second Chance OffersSend a message to bidders with an offer to buy the item at their last bid amount.
Do Not Revise Non US ListingsEnable to exclude international listings from updates on inventory, prices, etc.
Shipping Discount Profile IDEnter your promotional discount profile identifier from eBay.
Charity NumberDetails of your non-profit eBay account.
Charity ID
Donation Percent
Payment Fee
CONTROLS PANEL
Enable Order DownloadEnable this setting for the orders to be automatically downloaded from eBay to your Sellercloud account.
Enable Fulfillment UploadEnable this setting for the tracking and Ship Date to be automatically sent to update the order status on eBay.
Enable EBay Settlement DownloadEnable this setting for Sellercloud to request the latest remittance report from eBay.
Enable EBay Inventory ControlAllows us to update the inventory and prices on eBay.
Enable EBay Prices Control
Enable Auto Dispute Filing For Unpaid ItemsAutomatically cancels orders that are older than 7 days and are still unpaid. Contact Sellercloud Support and ask to enable the eBayOrderDisputeService for this setting to work.
Divide EBay Inventory Per ListingWhen posting inventory updates to eBay, and you have multiple listings for one SKU, divide the available quantity between all listings instead of showing the same quantity on all listings.

For example: If you have two listings for the same SKU and have an available quantity of 4 for that SKU, then each listing’s available quantity will be 2. With this setting disabled, both listings will show a quantity of 4.

Enable EBay Auction Posting Minimum DurationEnable to apply listing duration for auctions.
Default EBay StartPrice To SitePriceEnable to set eBay auction-format product price to site price.
Prevent Two Shadows Of Same Parent From Listing On EbayExclude two shadow SKUs of one product from listing on the channel.

Integrating eBay

Linking your eBay seller account with Sellercloud is straightforward and requires two key procedures:

  •  Integrating your eBay account
  • Configuring your eBay settings in Sellercloud
You should have an eBay Seller Manager Account, which is a free upgrade from eBay that enables you to view and manage custom labels, among other options. To enable, click My Account > Subscription > Subscribe to eBay Seller Manager.

To integrate your eBay seller account with Sellercloud:

  1. Fetch an API token to link your eBay account to Sellercloud:
    1. Open a Company > Toolbox > eBay Settings > General Settings.sellercloud alpha toolbox ebay general settings page
    2. Scroll to the bottom of the page > Fetch Token. You will be redirected to your eBay seller account.sellercloud alpha ebay grant access
  2. If you are using eBay’s Managed Payments option, you must retrieve an Open Auth Token in order to receive payments from eBay. If you don’t get the Open Auth Token, your eBay orders will import as unpaid.
    1. On your Company’s eBay General Settings page, scroll to the bottom > Get Open Auth Token. You will be redirected to eBay.
    2. Login to your account > Click Agree. You will be redirected to Sellercloud with a message: Open API code received successfully.
    3. The token should populate in the Open Auth Token field.
  3. You can now begin configuring your eBay settings in Sellercloud. To access eBay settings:
    • Open your Company > Toolbox > eBay > General Settings. You will see a list of settings you can click to configure.sellercloud alpha ebay general settings setting configuration
  4. After your settings are configured, you can begin to import products from eBay or ready your listings for eBay on Sellercloud.

Third-Party Authorization:

eBay requires third-party authorization before Sellercloud can interact with your account. This means you are letting eBay know you are using Sellercloud to manage your account, and you are granting permission for Sellercloud to access it. This is accomplished by fetching a token.

The token expires after approximately one year and must be renewed by repeating the steps here. Your account must be relinked annually – even if the token date shown has not been reached.

After third-party authorization is set up, you can see it in your eBay account on Account > Site Preferences >Third-party authorizations.

We recommend reviewing your existing third-party authorizations to ensure no conflicts exist with Sellercloud. Customers have had listings end or listed with no history in Sellercloud due to conflicting authorization.


Configuring eBay settings

After the eBay API is retrieved, the related eBay account will display in the username box, together with the selling city and zip code. The selling city and zip code will default in the eBay listings as the place from where the products ship, but there is an option to override those values on specific product on the eBay Properties page. If someone searches eBay for products in their area, eBay will use the selling zip code as the product location.

Once you’ve integrated your eBay account with Sellercloud, you should configure the following settings:

SETTINGDESCRIPTION
eBay General SettingsYou can set settings, like Max. Dispatch Time and eBay Auction Posting Minimum Duration. You can also update your credentials, shipping information, etc.
eBay Sales TaxYou can set the tax rate per state for where tax will be collected (not the buyer’s state). This is a separate setting for taxes specific to eBay. By default, it is added to the eBay listing information on all listings, but it can be overridden for a specific product on eBay Properties.

eBay does not have an option for county-specific tax calculations. For example, in New York State, residents of some counties pay a lower tax rate than New York City.

Business PolicieseBay Business Policies allow you to create a set of standardized policies for payments, shipping, and returns across multiple listings. 
eBay Shipping Price TemplateeBay has domestic and international shipping options that you can save in Sellercloud as a template to apply to listings. This is where you configure your templates.
Shipping Method MappingThe shipping method mapping tool allows you to easily customize shipping services such as expedited, Standard, or overnight.
eBay Description Template (and Description Master Template)eBay Description Templates let you create reusable listing templates so you don’t have to write a new description each time you want to sell something on eBay. This is where you configure your templates.
eBay Listing DefaultseBay requires certain payment options and the return policy to be included on individual listings. On this page, you can set the default accepted payment methods, return policies, and other listing policy defaults.

  • If you have opted into eBay Business Policies, you should manage your payment and return policy by downloading and assigning policies to products. This will be mandatory for sellers who have opted into the Business Policies feature.
eBay PayPal SettingsYou will need to configure PayPal API. If PayPal settings are not configured for a company, orders will come in with an Unpaid status.  
Max. Dispatch TimeDefines how many days you have to ship an order. It is split into two settings for in-stock products and replenishable products. This default setting can be overridden on a product level at eBay Properties.

Note: When using business policies for eBay, this field will not be available on the Product’s page.

eBay Auction Posting Minimum DurationDefines a minimum listings duration to insure that eBay auctions won’t be posted as shorter auctions. For example, if you don’t want any 1-Day auctions to be posted you can set the value to 7-Day. This default setting can be overridden on a product level at eBay Properties.

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