HSN Orders Overview


Sellercloud’s HSN Account Integration lets you manage your HSN orders directly from the Sellercloud interface. It lets you download orders, update their fulfillment status, customize shipping methods, and more. 

When an order from HSN comes in, the Customer Email field on the Order Details Page in Sellercloud will be populated from their Sellercloud Customer Profile. If they don’t have a profile or the profile’s email is blank, the system will enter HSN_165@sellerCloud.com. HSN orders are imported under the HSN channel.

Order Download and Tracking Upload

You can download orders and send tracking information either automatically or manually.


To automate the process of order download from HSN to Sellercloud:

  1. Go to Company Settings.
  2. Click Toolbox and select HSN > General Settings.
  3. Click Edit.
  4. Select the Enable Order Download and the Enable Order Fulfillment Upload checkboxes. Orders will be imported into Sellercloud approximately every 30 minutes. Check Enable Order Download Limit date to download only orders starting from a specific date.
  5. The Tracking and Ship Date will automatically be sent to update the order status on the channel in the next feed.
  6. Optionally, you can enable other related settings in this panel:
    1. Enable Inventory Upload – Enables automatic inventory upload to HSN.
    2. Enable Order Ack. Upload – Informs HSN that an order file has been accepted and is being processed.
    3. Enable Order Fulfillment Upload – Enables automatic tracking upload to HSN.
    4. Enable Invoice Upload – Enables automatic invoice upload for each shipped order from your Sellercloud account to HSN.
    5. Requires Third Party Shipping – Enforces the use of a 3rd party account for HSN orders. For more information, see Configure UPS Prepaid Labels for HSN Orders in Shipbridge.
  7. Click Save.


You can also import HSN orders manually from XML files downloaded from HSN’s Vendor Portal:

  1. Go to Orders > Tools > Import Order Info.
  2. Select Import Channel Orders.
  3. Select the Company to import orders to.
  4. Select HSN from the Channel dropdown.
  5. Click Import.

To upload tracking manually:

  1. Go to Orders > Manage Orders.
  2. Search to find orders.
  3. Check the boxes on the left to select orders.
  4. Click the blue Actions icon on the bottom right.
  5. Select Send Tracking to Channel.

Shipping Method Mapping

The Shipping Method Mapping tool lets you customize shipping for each channel integrated with your account. You can map the shipping methods sent for each HSN order to a preferred shipping carrier and service. When orders are imported into Sellercloud, the customer’s chosen shipping method will also be imported.

To configure shipping method mapping for HSN:

  1. Go to Company Settings.
  2. Click Toolbox and select HSN > Shipping Method Mapping.
  3. Click Edit.
  4. For each respective Method Name, choose a Shipping Method from the menu.
  5. Optionally, you can check Rush Service to indicate if the service should be treated as rush.
  6. Click Save.

Manage HSN Orders

You can only cancel an HSN order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA process instead.

Cancellations and refunds of HSN orders must be managed on the HSN Vendor Portal. The below actions only cancel/refund the orders internally in Sellercloud.

Cancel an HSN Order

To cancel an HSN order internally:

  1. Go to the Order Details Page.
  2. Click Actions and select Set Cancelled Internally.
  3. Enter Comments.
  4. Click Save.

Refund an HSN Order

You can’t submit refunds to HSN, but you can issue them locally in Sellercloud to keep the Order Profit & Loss information correct.

To refund an HSN order internally:

  1. Go to the Order Details Page.
  2. Click Actions and select Issue Refund.
  3. Optionally, you can adjust the Amount To Refund
  4. Enter Notes.
  5. Optionally, check Add Refund Amount As Discount To Order to set the refund as a discount.
  6. Optionally, you can also select the Refund Method and enter a Reference Number.
  7. Click Refund. Note that the Order Status gets set to Cancelled.
If you are issuing a partial or even a full refund while still planning to ship the items, select the Add Refund Amount As Discount To Order checkbox to apply the refund amount as a discount to the order instead. This action will initiate an internal cash refund that will not be sent to the channel and will offset the outstanding dues by the specified amount.

Configure PDF Invoices

PDF Invoices usually consist of information about your orders and the products they include. To print PDF invoices for your HSN orders through either Sellercloud or Shipbridge, you must have the HSN Invoice PDF plugin set up under your designated HSN company.

Contact Sellercloud Support to ensure that this plugin is installed on your server.
  1. Go to Company Settings.
  2. Click Toolbox and select Invoice Settings.
  3. Select Per Channel Preferences.
  4. Scroll down to HSN, select Plugin, and then select the HSN Invoice plugin.
  5. Click Save.

Typically, packing slips are printed on HSN-provided paper, as the formatting of the plugin is specifically designed for it. Depending on the kind of paper you’re using, you might have to adjust the positioning of the HSN invoice. To do that:

  1. In Shipbridge, go to Menu > Options > Invoices.
  2. Adjust the X/Y parameters as needed.

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