Houzz Orders Overview


Houzz is an e-commerce platform where users can browse and purchase a wide variety of home improvement and home decor products.

Sellercloud’s Houzz Account Integration lets you manage your Houzz orders directly from the Sellercloud interface. It lets you download orders, update their fulfillment status, customize Shipping Methods, and more. 

Order Download and Tracking Upload

You can download orders and upload tracking information automatically or manually. 


To automate the process of order download and tracking upload, follow these steps:

  1. Navigate to Settings > Companies > Manage Companies > Open the company.
  2. Click Toolbox > Houzz > General Settings.
  3. Select the Enable Order Download and the Enable Tracking Export checkboxes. Orders will be imported into Sellercloud approximately every 30 minutes. The Tracking and Ship Date will automatically be sent to update the order status on the channel in the next feed.
    1. You can also select the default Payment Status for Houzz orders once they are imported into Sellercloud. Import Order As allows you to pick between Paid, UnPaid, and Authorized, depending on your workflow. If you select UnPaid or Authorized, Sellercloud will not update the orders once you receive payment on Houzz, you must do this manually.


To manually download your orders navigate to:

  1. Settings > Companies > Manage Companies > Open the company.
  2. Toolbox > Houzz General.
  3. Action Menu > Download Orders.
  4. A queued job will be generated. Click on the link to see the job details.
To manually send tracking and invoice information, follow the steps in our Resend Tracking and Invoice Information article.

Shipping Method Mapping

When orders are downloaded into Sellercloud, the shipping method chosen by the customer will also be imported. Sellercloud’s Shipping Method Mapping tool allows you to customize shipping for each channel integrated with your account. You can map the shipping methods sent for each order to a preferred shipping carrier and service. To ensure the right shipping method is applied for each order, you need to enter the shipping code for each shipping service. 

  1. Go to Settings > Companies > Manage Companies > Select a Company.
  2. Toolbox > Houzz > Shipping Method Mapping.
  3. Click Edit > Go to Shipping Method > Map the shipping method options from the dropdown menu.
  4. Click Save.

Manage Houzz Orders

You can only cancel a Houzz order before it is marked Ship Confirmed. If it is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA process instead.

Cancellations and refunds of Houzz orders must be managed through the Houzz portal. The below actions only cancel/refund the orders internally in Sellercloud.

Cancel a Houzz Order

To cancel a Houzz order internally in Sellercloud, navigate to:

  1. Go to Orders > Manage Orders > Select a Houzz Order.
  2. On the Order Details Page, go to Actions > Set Cancelled Internally.
  3. Enter Cancellation Comment and click Save.

Refund a Houzz Order

Prior to issuing a refund, a partial or full payment will be required. Navigate to:

  1. Orders > Manage Orders > Select a Houzz Order.
  2. On the Order Details page, go to Actions > Issue Refund.
  3. Fill out the Refund details:
    1. Amount To Refund 
    2. Notes
  4. Click Refund.

If you are issuing a partial or even a full refund while still planning to ship the items, select the Add Refund Amount As Discount To Order checkbox to apply the refund amount as a discount to the order instead. This action will initiate an internal cash refund that will not be sent to the channel and will offset the outstanding dues by the specified amount.

Configure PDF Invoices

PDF Invoices usually consist of information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can also select between, Standard Invoice, Channel Specific, Word to PDF, or a plugin. 

  1. Go to Settings > Companies > Manage Companies > Select a company.
  2. Toolbox > Invoice settings > Per channel preferences.
  3. Locate Houzz in the list.


Houzz periodically sends a Settlement with information about order-related fees, commissions, and taxes. Houzz settlements are imported automatically into Sellercloud and the information is applied to the Orders and their P&L. There is some delay to be expected between an order being placed and the settlement data to be reflected.

To enable automatic Houzz Settlements download, open your Houzz Company and click the checkbox to Enable Settlement Download.

To see all Houzz Settlements navigate to:

  1. Settings > Companies > Manage Companies > Select a Company.
  2. Toolbox > Settlement > Settlement.
  3. Choose Houzz from the dropdown menu under Channel.
  4. Enter your Date Range.
  5. Press Search.
  6. From the grid results, click on any Settlement ID to open its details.

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