Home Depot Orders Overview


Sellercloud’s Home Depot Account Integration enables you to manage your Home Depot orders directly from your Sellercloud account. It allows you to download orders, update their fulfillment status, customize shipping methods, and more. 

To explore other related topics, refer to our Home Depot Category.

Automate Order Download and Tracking Upload

You can automate the process of order download and tracking upload by following the below steps:

  1. Navigate to Settings > Companies > Manage Companies and select a company.
  2. From the Toolbox, choose Home Depot > Home Depot General.
  3. Click Edit.
  4. Select the Enable Order Download and the Enable Order Fulfillment Upload checkboxes. Orders will be imported into Sellercloud approximately every 30 minutes.
  5. The Tracking and Ship Date will automatically be sent to update the order status on the channel in the next feed.

    Additional Settings

    • Enable Order Functional Acknowledgement (997) – Informs Home Depot that the order file has been received.
    • Enable Order Acknowledgement (855) – Informs Home Depot that the orders have been accepted and are being processed.
    • Requires Third Party Shipping – Enforces the use of a 3rd party account for Home Depot orders.
    • Enable Invoice Upload (810) Enables automatic invoice upload for each shipped order from your Sellercloud account to Home Depot.
In the same panel, you can also activate the Enable Inventory Upload (846) setting to update Home Depot-enabled listings automatically. Learn more about Home Depot listings management here

Shipping Method Mapping

Sellercloud’s Shipping Method Mapping tool enables you to easily customize and map shipping methods for each channel you are integrated with. When orders are downloaded into Sellercloud, the shipping method chosen by the customer will also be imported.

To adjust a shipping method for Home Depot orders:

  1. Navigate to Settings > Companies > Manage Companies and select the required company.
  2. From the Toolbox, choose Home Depot > Shipping Method Mapping.
  3. Click Edit.
  4. Select the requested shipping method for each Home Depot method line. Enable Lock Shipping Method to map it to the service selected on the order.
  5. Alternatively, indicate if the selected method is intended for Rush Orders
  6. Click Save.

Manage Home Depot Orders

You can cancel a Home Depot order before it is Ship Confirmed. If the order status is already Ship Confirmed, you must issue a refund. If the item is being returned to your warehouse, use the RMA process to manage the order return correctly.

Cancel a Home Depot Order

To cancel a Home Depot order:

  1. Navigate to Orders > Manage Orders and select the desired order.
  2. Click Actions and select Cancel Order.
  3. Add a Cancellation Reason. If you wish to cancel the order only in Sellercloud, mark the Do Not Send To HomeDepot checkbox.
  4. Check the desired SKU and the respective Qty to Cancel.
  5. Click HomeDepot Cancel Order button.

Alternatively, if you have already processed the cancellation directly through Home Depot and want to reflect that internally:

  1. Navigate to Orders > Manage Orders and select the desired order.
  2. Click Actions and select Set Cancelled Internally.

Refund a Home Depot Order

Refunds of Home Depot orders must be managed through the Home Depot Supplier Hub. The below actions only refund the orders internally in Sellercloud.
Refunding an order will also set its status to Cancelled in Sellercloud by default.

You can issue refunds locally in Sellercloud to keep your Order Profit & Loss information correct. If you wish to reflect the refund internally in Sellercloud, you have two possible scenarios:

  • The order is Unshipped – in this case, you can issue a refund directly through the order.
  • The order is Shipped and will be returned – in this case, the correct workflow would be to use the RMA process. 

To issue a refund in Sellercloud, follow the steps below.

  1. Navigate to Orders > Manage Orders and open an order.
  2. Click Actions and select Issue a Refund.
  3. Fill out the Refund details:
    1. Amount to Refund – Total amount to be reimbursed in USD.
    2. Refund Date – Transaction date.
    3. Refund Method – Means of the refund.
    4. Notes – Additional information to be recorded for the refund.
  4. Click the Refund button to proceed.
  5. Once processed, the relevant note will appear on the Order under the Notes panel, and the order status will be changed to Full Refund in Sellercloud.
If you are issuing a partial or even a full refund while still planning to ship the items, select the Add Refund Amount As Discount To Order checkbox to apply the refund amount as a discount to the order instead. This action will initiate an internal cash refund that will not be sent to the channel and will offset the outstanding dues by the specified amount, allowing the order status to remain In Process.

Configure PDF Invoices

PDF Invoices usually consist of information about your orders and the products they include. You can print Invoices with any specific requirements if needed. You can also select between, Standard Invoice, Channel Specific, Word to PDF, or a plugin.

  1. Go to Settings > Companies > Manage Companies > Select a company.
  2. From the Toolbox select Invoice settings > Per channel preferences.
  3. Locate Home Depot in the list and configure the desired invoice settings.
  4. Once done, click Save.


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