Generic Shipping Service

Overview

While using Shipbridge, you can mark orders as shipped without generating a tracking number and sending a label request to an integrated carrier by selecting the Generic Shipping Service. These are some of the use cases:

  • When shipping with a carrier that is not integrated with Shipbridge (e.g. Pitney Bowes), you can use this feature to process the orders internally and mark them as shipped.
  • When some channels, like Direct Fulfillment, require you to print specific shipping labels, Sellercloud can automatically save them in the Order Documents, or you can upload the files manually. With this feature, you can use Shipbridge to print them out.

Prerequisites

Complete the following steps to enable the Generic Shipping feature in Shipbridge.

Enable Generic Shipping

To enable generic shipping:

  1. Go to Menu > Customize Interface or press Ctrl + I.
  2. Select Shipping Services.
  3. Make sure Generic is checked and click OK.
  4. Select Menu > Options or press Ctrl + O.
  5. Select Carriers > Generic Service.
  6. Check Use Generic Shipping Service.
  7. Select the Printer for printing shipping labels, and check Printer is thermal if applicable.
  8. Optionally, click Advanced to change the Request Save Path and Response Save Path.
  9. Click Test Print to ensure the setup works correctly. If the test is successful, you will print a generic shipping label with your company name and address, the recipient’s shipping address, and general details such as the Package Number, Ship Date, Order ID, and SKUs.
  10. Click Save.

If you’ve chosen this workflow and are not required to print channel-specific labels, proceed to the next steps to Use Generic Shipping.

Enable Channel Documents Printing

Some channels, such as Direct Fulfillment, require you to print specific shipping labels. Sellercloud can automatically save the label files in the Order Documents, or you can upload them manually. Then, you can use Shipbridge to print them.

To enable printing Shipping Label-type order documents:

  1. Select Menu > Options or press Ctrl + O.
  2. Select Carriers > Generic Service.
  3. Check Use Generic Shipping Service and Ship via channel documents.
  4. Select the Shipping tab.
  5. Check Print channel specific documents and Print documents for all orders.
  6. Select a Laser printer for order documents and Thermal printer for order documents.
  7. Click Test Print to ensure the setup works correctly. If the test is successful, you will print a page titled Printer Test page.
  8. If you have integrated Direct Fulfillment, select the Scan and Ship tab and enable Ship Dropship Central with order docs.
  9. Click Save

If you’ve chosen this workflow and are required to print channel-specific labels, proceed to the next steps to Print Channel Labels.


Use Generic Shipping

Any orders you ship with the Generic Service will have their Shipping Status changed to Fully Shipped without generating a tracking number and sending a label request to an integrated carrier. You will print generic shipping labels with your company name and address, the recipient’s shipping address, and other order details such as the Package Number, Ship Date, Order ID, and SKUs.

You can use the generic shipping service in Shipbridge and Sellercloud.

Apply Generic Shipping in Shipbridge

To select the generic shipping service in Shipbridge:

  • Set the Carrier column of an order in the grid to Generic.
  • Right-click an order and select Edit Order, then select the Order Details tab and set the Shipping Service to Generic.
  • While using Scan and Ship, select the Print & Ship tab and set the Shipping Service to Generic.

Apply Generic Shipping in Sellercloud

To select the generic shipping service in Sellercloud:

  • While creating a new order, by setting the Carrier and Method to Generic under the Shipping tab.
  • Per order from the Order Details Page > Toolbox > Shipping tab.
  • Per product from the Product Details Page > Toolbox > Shipping Preferences tab, by setting the Shipping Carrier and Shipping Service settings to Generic.
  • Per channel with Shipping Method Mapping by setting the Shipping Method to Generic.
  • Automatically with the Order Rule Engine by setting the Action Type to Update Shipping Carrier and Service and setting the Carrier and Service to Generic.
  • If you need to customize this functionality, you can also open a ticket with Sellercloud Support to have a Custom Plugin made for you based on your specific business needs. Such customizations are billable.
See Product Shipping Preferences to understand how these settings are prioritized.

View Generic Shipping Orders in Sellercloud

You can see such orders by filtering the Manage Orders page by Shipping Carrier Generic.


After you have Enabled Channel Documents Printing, to print channel shipping labels for your orders: 

  • Use the Scan and Ship action.
  • Use the Ship and Print Labels or Print & Ship Using Channel-Specific Documents actions.
  • Use the Print Shipping Label Only or Print Channel-Specific Documents actions to print labels without marking orders as shipped.
The orders must have shipping labels uploaded to the Documents tab.

To upload shipping label documents manually:

  1. Go to the Order Details Page.
  2. Click Toolbox and select Documents.
  3. Click the Upload new document icon.
  4. Select the file on your device and click Update.

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