Overview
Shipments may be only partially received for several reasons. The most common ones are that either Amazon is still in the process of receiving the shipment, or the items got lost in transit. However, sometimes an FBA shipment may get stuck in a partially received state when the shipment incorrectly stated more quantity than what was actually shipped. When this happens, there will be more units in the In-Transit warehouse in Sellercloud than what was actually shipped to and received by Amazon.
Manage Unreceived Shipments
You can manage shipments that were only partially received by Amazon from Inventory > FBA Inbound Shipments > Manage Unreceived Shipments. Use the following options from the Action Menu to clear out the In-Transit warehouse:
- Dismiss – Removes the shipment from the list.
- Clear In–Transit Inventory – Zeroes out the inventory stuck in the In-Transit Warehouse.
- Transfer Un–Received to ShipFrom Warehouse – Moves the inventory back to the ShipFrom Warehouse.
- Query Status – Queries the status of the shipment in Amazon.
You can see shipments that were only partially received by Amazon from Inventory > FBA Inbound Shipments > Partially Received Shipments. Use the following options from the Action Menu to clear out the In-Transit warehouse:
- Dismiss – removes shipment from the list
- Clear In–Transit Inventory – zeroes out the inventory stuck in the In-Transit Warehouse
- Transfer Un–Received to ShipFrom Warehouse – moves inventory back to the ShipFrom Warehouse on the shipment
