Emails Client Settings

Overview

Sellercloud users with the Client Admin role can control account-wide Client Settings to enable or disable features and change how they work. There are features that you must enable on the client level first to use at the company level. 

This article contains a list of all client settings in the Email section of the Delta interface along with their definition. To see a list of additional resources for this workflow, navigate to the last section called Related Articles.

Changes to client settings usually take effect right away. Refresh your browser’s cache if you don’t see the result immediately.

When you enable a setting, changes will not apply retroactively and you may need to perform additional actions to synchronize the data.
To optimize your search experience, we recommend you to copy the setting name directly from the interface and use the Ctrl + F keyboard shortcut to quickly jump to a definition.

Emails Client Settings

Sellercloud can generate and send emails through an SMTP profile for various purposes. Below are all the email-related client settings that will help you customize your account.

To open the client settings page, navigate to Settings > Client Settings > General Client Settings. To display all advanced settings, switch the toggle at the top left corner.

General

  • Enable FBA Zero Inventory Alert – If enabled, we will generate an email when a product reaches zero inventory in your FBA Warehouse and send it to a specified recipient. For us to send the email alert, you also need to:
    • Create an Email Template;
    • Create an SMTP profile;
    • Assign the email template to FBA Zero Inventory in the Email Template Assignment.
  • Enable Order Payment Refund Emails – If enabled, we will send an email to the customer when their order is refunded. For us to send a notification, you also need to:
    • Create an Email Template.
    • Assign the template to OrderPaymentRefund in the Email Template Assignment.
  • Enable Task Completed Email Alerts – If this setting and the Scheduled Task setting Enable Email alerts on Complete are enabled, we will send a notification email when a task completes or fails. For us to send a notification, you also need to:
    • Enter a recipient email address in the scheduled task fields Send task success emails to and/or Send task failure emails to.
    • Create an Email Template.
    • Assign it to Task Execution Completed or Task Execution Failed in the Email Template Assignment.
  • Order Shipping Confirmation Email Delay in minutes – If you set a number in this setting, we will delay the Shipping Confirmation Email with the specified value in minutes when an order is shipped in Sellercloud.
  • Enable Order Holded Emails – If enabled, we will send emails to a specified recipient when an order is set On Hold. For us to send a notification, you also need to:
    • Create an Email Template.
    • Assign the template to Order Holded in the Email Template Assignment.
  • Enable Queued Job Completed Emails – If enabled, we will generate emails when a Queued Job is completed and send them to a specified recipient. You can configure the option for completed, failed, and canceled service restarted queued jobs. For us to send emails, you also need to:
    • Create an Email Template.
    • Assign it to Queued Job Completed in the Email Template Assignment.
  • Never Send Invoice With Shipping Confirmation Email – If enabled, we will not include an invoice in Shipping Confirmation Emails when we send them to customers.
  • Send Order Welcome Email For WholeSale Unpaid Orders – If enabled, we will send Order Welcome emails to a customer for unpaid wholesale orders. For us to send a notification, you also need to:
    • Enable selling channels for Order Welcome emails.
    • Create an Email Template.
    • Assign the template to OrderWelcome Template in the Email Template Assignment.

See the most visited Sellercloud articles about email configuration below:


 

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