Company Shipping Preferences


Overview

Whether you want to automatically split multi-item orders or apply a default handling fee, Sellercloud allows you to configure custom shipping rules for each company where orders are imported. Most of the Company-Level Shipping Preferences also offer control over the different types of orders imported into Shipbridge and require users to enter a security PIN to access specific options and actions.

These settings only apply to orders associated with the Company where they are configured.

Configure Shipping Preferences

To access and update your Company Shipping Preferences:

  1. Go to Company Settings.
  2. Click Toolbox and select Shipping > Shipping Preferences.
  3. Adjust them as needed and click Save Settings.

Refer to the table below for a full list of settings and their definitions.

SettingDescription
Auto Split Orders having Multi ItemsAutomatically split all newly created and fully paid multi-item orders with two or more different products. For example, if you have an order with 5 units of SKU A and 5 units of SKU B, one of the split orders will have 5 units of SKU A, and the other will have 5 units of SKU B. Refer to Splitting an Order for more information.

Website, FBA, WFS, and SBN orders will not be split.
Order Handling FeeA default Handling fee for all orders.
Enable Order Handling FeeAdd the Handling amount to all newly created orders automatically, including it in the Order Profit & Loss data.
Invoiced OnlyOnly allow orders marked as Invoiced to go into Shipbridge. Sellercloud automatically marks orders this way once the invoice gets sent to the buyer.
Confirmed OnlyOnly allow orders marked as Confirmed to go into Shipbridge.

You can mark orders with the Set Confirmed action on the Order Details Page, the Update Order Status action on the Manage Orders Page, or the Change Order Status > Is Confirmed action in the Order Rule Engine.
OK to Ship OnlyOnly allow orders marked as OK to Ship to go into Shipbridge.
Drop Ship = NoneOnly allow orders with a Dropship Status of None to go into Shipbridge. Orders that are Pending or greater will not import into Shipbridge.
DropShip < RequestedPrevent orders with a Dropship Status of Requested or greater from going into Shipbridge. Orders with a Dropship Status of Pending and None are not affected by this setting and will be imported into Shipbridge.
Allow shipping regardless of payment status for selected customersThis setting allows you to ship orders for specific customers from Shipbridge, even if they are unpaid. See Prevent Orders from Shipping to learn more.

You must also enable the Shipbridge admin setting Allow shipping regardless of PAYMENT status.
Security PinEnter a Shipbridge Security PIN. The code must be 4-8 numeric characters and is applicable to specific actions. If you don’t configure this setting, Shipbridge will not require a PIN for any of the actions listed below, even if you enable their respective settings. Click Apply to all companies to set the same Security PIN for all of your companies.
Lock Options tabRequire the Security Pin to modify any setting in the Options menus in Shipbridge.
Lock Unshipped actionRequire the Security Pin to Unship Orders in Shipbrdige.
Lock Fully Shipped tabRequire the Security Pin to access the Fully Shipped tab in Shipbridge.
Lock AddressRequire the Security Pin to change addresses in Shipbridge.
Lock Address ValidationRequire the Security Pin in Shipbridge to Validate Addresses.
Lock Shipping MethodRequire the Security Pin in Shipbridge to change the shipping method.
Lock Package ManagerRequire the Security Pin in Shipbridge to open the Package Manager by right-clicking an order and selecting Edit Packages.
Lock Edit OrderRequire the Security Pin to edit an order in Shipbridge.
Lock Rate CalculatorRequire the Security Pin in Shipbridge to open the Rate Calculator.
Lock FiltersRequire the Security Pin in Shipbridge to edit the Filters grid.
Require PIN for ReceivebridgeRequire the Security Pin to use Receivebridge.

Overview

Whether you want to automatically split multi-item orders or apply a default handling fee, Sellercloud allows you to configure custom shipping rules for each company where orders are imported. Most of the Company-Level Shipping Preferences also offer control over the different types of orders imported into Shipbridge and require users to enter a security PIN to access specific options and actions.

These settings only apply to orders associated with the Company where they are configured.

Configure Shipping Preferences

To access and update your Company Shipping Preferences:

  1. Go to Company Settings.
  2. Click Toolbox and select Shipping > Shipping Preferences.
  3. Adjust them as needed and click Save Settings.

Refer to the table below for a full list of settings and their definitions.

SettingDescription
Auto Split Orders having Multi ItemsAutomatically split all newly created and fully paid multi-item orders with two or more different products. For example, if you have an order with 5 units of SKU A and 5 units of SKU B, one of the split orders will have 5 units of SKU A, and the other will have 5 units of SKU B. Refer to Splitting an Order for more information.

Website, FBA, WFS, and SBN orders will not be split.
Order Handling FeeA default Handling fee for all orders.
Enable Order Handling FeeAdd the Handling amount to all newly created orders automatically, including it in the Order Profit & Loss data.
Invoiced OnlyOnly allow orders marked as Invoiced to go into Shipbridge. Sellercloud automatically marks orders this way once the invoice gets sent to the buyer.
Confirmed OnlyOnly allow orders marked as Confirmed to go into Shipbridge.

You can mark orders with the Set Confirmed action on the Order Details Page, the Update Order Status action on the Manage Orders Page, or the Change Order Status > Is Confirmed action in the Order Rule Engine.
OK to Ship OnlyOnly allow orders marked as OK to Ship to go into Shipbridge.
Drop Ship = NoneOnly allow orders with a Dropship Status of None to go into Shipbridge. Orders that are Pending or greater will not import into Shipbridge.
DropShip < RequestedPrevent orders with a Dropship Status of Requested or greater from going into Shipbridge. Orders with a Dropship Status of Pending and None are not affected by this setting and will be imported into Shipbridge.
Allow shipping regardless of payment status for selected customersThis setting allows you to ship orders for specific customers from Shipbridge, even if they are unpaid. See Prevent Orders from Shipping to learn more.

You must also enable the Shipbridge admin setting Allow shipping regardless of PAYMENT status.
Security PinEnter a Shipbridge Security PIN. The code must be 4-8 numeric characters and is applicable to specific actions. The code must be 4-8 numeric characters. If you don’t configure this setting, Shipbridge will not require a PIN for any of the actions listed below, even if you enable their respective settings. Click Apply to all companies to set the same Security PIN for all of your companies.
Lock Options tabRequire the Security Pin to modify any setting in the Options menus in Shipbridge.
Lock Unshipped actionRequire the Security Pin to Unship Orders in Shipbrdige.
Lock Fully Shipped tabRequire the Security Pin to access the Fully Shipped tab in Shipbridge.
Lock AddressRequire the Security Pin to change addresses in Shipbridge.
Lock Address ValidationRequire the Security Pin in Shipbridge to Validate Addresses.
Lock Shipping MethodRequire the Security Pin in Shipbridge to change the shipping method.
Lock Package ManagerRequire the Security Pin in Shipbridge to open the Package Manager by right-clicking an order and selecting Edit Packages.
Lock Edit OrderRequire the Security Pin to edit an order in Shipbridge.
Lock Rate CalculatorRequire the Security Pin in Shipbridge to open the Rate Calculator.
Lock FiltersRequire the Security Pin in Shipbridge to edit the Filters grid.
Require PIN for ReceivebridgeRequire the Security Pin to use Receivebridge.

Was this article helpful?

Need Support?
Can't find the answer you're looking for?
Contact Support