Back Market API Orders Overview

Overview

Back Market is a marketplace for selling refurbished Apple goods and other electronic devices such as laptops, tablets, gaming consoles, cameras, and more. You can automate order download, update order status, and refund Back Market orders from your Sellercloud account.

With the Backmarket API Account Integration, you can easily import and synchronize your Back Market orders. Workflow automations in Sellercloud include order download, tracking upload, and PDF Invoices.

We currently support two Back Market Integrations: the one outlined in this article and our Legacy Integration. The two cannot work simultaneously in one Sellercloud Account, as this may lead to duplicate orders and errors.

Order Download and Tracking Upload

You can download orders from Back Market to your Sellercloud account automatically and manually.

Automatically

  1. Go to Settings > Companies > Manage Companies > Select a Company.
  2. Toolbox > Backmarket > General Settings > Edit.
  3. In the Options panel, select Allow Order Download and Allow Fulfillment Upload.
  4. Click Save.

Manually

In addition to the automatic order downloads, you can import orders manually via the API when required.

  1. Go to Orders > Tools > Download Orders from Channel.
  2. From the download options, choose Download Back Market Orders.
  3. Choose an import Company from the dropdown and choose a Start Date; we will include all orders from that date onwards.
  4. Click Download to schedule an order import Queued Job. Once the job is completed, we will create the orders automatically with the next service execution.

Manage Orders

You can only cancel Unshipped orders from Sellercloud. In case the order is Shipped, but the customer returns an item, you should create an RMA (Return Merchandise Authorization) and handle cancellations and refunds there.

You can quickly refund and cancel Back Market orders through Sellercloud.

Cancel

For Back Market, you can only mark orders as cancelled internally. To actually cancel orders, you will need to do it directly through the channel.

To cancel an order internally:

  1. Go to Orders > Manage Orders > Search Orders > Open an order.
  2. On the Order Details page, go to Actions > Cancel Order Internally.
  3. A pop-up window will appear > Specify the status in the New Status field and click Save.

Refund

If an order is Ship Confirmed on Back Market, you have to issue a refund.

To refund a Backmarket order:

  1. Go to Orders > Manage Orders > Open a completed Back Market order.
  2. Action Menu > Issue Refund.
  3. Populate the fields:
    1. Operation Type.
    2. Amount to Refund.
    3. Refund Date.
    4. Notes – Leave comments about the reason for the refund.
    5. Refund Method – Choose a refund method between Cash, Email, Gift Certificate/Card, Other, PayPal, Purchase Order, Telephone, and Wire.
    6. Reference Number.

Configure PDF Invoices

PDF Invoices usually consist of information about your orders and the products they include. You can print invoices with any specific requirements if needed. You can also select between Standard, Channel-Specific, Word to PDF, or Plugin Invoices. 

  1. Go to Settings > Companies > Manage Companies > Select a Company.
  2. Toolbox > Invoice settings > Per channel preferences.
  3. Locate Backmarket in the list and choose your preference.
  4. Click Save.

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